About Us

The mission of the National AfterSchool Association is to foster development, provide education, and encourage advocacy for the out-of-school-time community.

Displaying items by tag: Kristina Evey

Tuesday, 22 September 2015 00:00

5 Steps for Handling Upset Parents

Improving your program's customer service requires the fine art of working with frustrated parents. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.

Published in Professional Development