Resources

NAA is pleased to offer the afterschool professional a wide range of tools and downloads designed to both grow your career and strengthen your program.

Displaying items by tag: Kristina Evey

Tuesday, 22 September 2015 00:00

5 Steps for Handling Upset Parents

Improving your program's customer service requires the fine art of working with frustrated parents. We've all had them. We all know the principle that if you can successfully turn around an upset customer, they'll be more loyal to your company than if they never had an issue at all.

Published in Professional Development